Tess guides Monica on her first assignment as a case worker after being promoted from search and rescue. On the southbound bus, she befriends David Morrow, a young boy who tells her that his mother and sister died in a car accident. After helping David fend off some bullies, Monica escorts him home. There she meets his father, Nick a police detective who is looking for a live-in nanny. Monica is hired on the spot, but soon has a chance encounter with Adam, the Angel of Death, who informs her that although David's sister, Katie died of crib death, his mother is very alive.

Monica is assigned to Earl Rowley, a crusty baseball coach. Bitter because his Vietnam War injury prevented him from pursuing a major league career, he pushes his high school players hard, especially Peter Enloe, the star player whose own father died. Earl is less than thrilled to have a female assistant coach but is told that Monica was the only substitute teacher who had a strong credentials in both history and baseball. Tess, in the meantime, accepts a position working in a sports bar run by Peter's mother, Laura.

Monica serves as the personal assistant to Elizabeth Jessup, a prominent journalist, and the angel soon learns that her new assignment has a serious drinking problem. At a birthday party for her granddaughter Beth, Liz has too much to drink, which prompts her own daughter Sydney to take her daughter home. Soon afterwards, the newswoman makes a spectacle of herself while giving a speech at the Mayor's Centennial kick-off. This incident causes Sydney to stage an intervention for her mother with the help of Anita, a counselor at the New Hope Center.

Monica learns to overcome her fear of water when she moves next door to Angela Evans, an avid boater with a secretive past. Years ago during college, she supportive as a call girl. Now that her husband Carter is running for the U.S. Senate, she is being blackmailed by Marshall, her former pimp. Monica convinces Angela to stand up to him, but learns that he had taken photos of her in compromising positions.

Cassie Peter's is pregnant and plans to give her baby up for adoption. Although neither Craig (the baby's father) nor Joanne (Cassie's mother) is present for the delivery, Monica is, posing as a nurse. After holding her daughter, Cassie changes her mind and runs away, much to the chagrin of the Feldman's, the adoptive parents. Monica and Tess are keeping watch over the mother and child when they learn from Adam, that the child is seriously ill.

Monica serves as a legal assistant to a young lawyer, Charles Hibbard, he mistakenly gives an inheritance to an eccentric young woman, Robin and must convince her to give it back. Charles is a hypochondriac with an imagined heart condition. Monica help him to open his heart and he falls in love with Robin.

Monica and Tess arrange an accident on a deserted road for Megan and Susana, two women involved with the same man. The angels create an estate where the women and eventually Susana's husband spend Thanksgiving together. The angels are assisted by Adam, who doesn't have the heart to kill the turkey for dinner. Monica convinces Megan that she must find someone else and Tess convinces Jack to return to his marriage.

Monica and Tess are party coordinators for Harrison Trowbridge Archibald IV, a stuffy doctor whose wife, Barbara, and mother, Amelia, are planning a prestigious social event to commemorate a new hospital expansion named after their family.

A small town church is putting on its Christmas pageant, and little Serena desperately wants to be the angel. Her slightly retarded friend Joey, must come to terms with the fact that Serena is dying of a heart condition. Joey is patholigically afraid of the dark, his parents went out into the night and never came back. Since then , his older brother wayne has been his caregiver, and resented it. Monica reveals herself to Wayne, but he holds God responsible for his lousy life. When Serena dies the night of the pageant. Joey is led to the church by a bright star. Monica takes Serena's place as the angel, but when the rope supporting her breaks, Monica rises with glory and power and the entire congregation is awed by her angelic revelation and message ""Fear Not.""

Monica is stripped of her angelic powers to help a proud, homeless man named Pete. She also befriends Sophie and Zack a Desert Storm vet. Monica realizes that she has stood judgement on homeless people and after a prayer she washes Pete's feet. Sophis is reunited with her family. Zack trades his Marine corp rine for Pete's wifes ashes and a quarter to call home. With God's help Pete is able to go to colorado to spread his wifes ashes.

Three years ago, James Mackey defused a tense hostage situation by shooting the gunman who had fatally wounded James's partner. Now Monica is a journalist writing a story about the small-town sheriff and local hero. Although a loving father, Mackey places intense pressure on his son, Matthew so he can gain admission to the U.S. Naval Academy in Annapolis. Rather than risk not doing well, the boy cheats on a college entrance exam but gets caught. Afraid of how his father will react, Matt attempts suicide. While in a coma, Monica uses her angelic powers to talk to him and convince him to live. She later helps Sheriff Mackey resolve his own inner torment, his late partner, Nick Hansen, was the true hero. Mackey had frozen when they confronted the criminals, and Nick saved his life. Monica convinces Mackey that God loves him regardless and is able to reunite father and son.